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Help Centre

How can we help?

Guides, videos and straight answers for building with FloNeo.

Frequently asked questions

Direct answers, not marketing language. Where something is still being finalised, the answer says so.

About FloNeo

What is FloNeo?

FloNeo is an LTNC (Low Token No Code) AI App Builder. Describe what you want in plain language, get a structured first version from NEO, then edit it visually and publish it — while avoiding unnecessary AI (token) usage.

What is NEO?

NEO is FloNeo's AI. It builds your first version from a description (Create with AI) and makes changes when you ask (Ask NEO in the editor). You approve every change.

Do I need to know how to code?

No. You can start in plain language and work visually. Complex integrations, production security and enterprise deployment may still need technical help.

What can I build?

Today FloNeo focuses on websites and landing pages with full visual control — creator pages, portfolios, small-business sites, event pages, waitlists. When building with AI you can choose Landing page, Website, Online store, CRM or Dashboard. Logic and Data tools are coming soon for more app-like builds.

Is FloNeo for creators or businesses?

Both. Creators and freelancers can launch a page fast. Small businesses can build their website. Teams needing more credits, seats or invoicing can ask about the SME plan.

Can I use FloNeo on my phone?

The editor needs a screen at least 1024px wide — use a laptop or desktop. The sites you publish work on every device.

Which languages does FloNeo support?

The interface is available in English, Español, Deutsch, العربية and Français. You can write your site's content in any language — or ask NEO to translate it.

Building

How do I start a new app?

Either type your idea into Create with AI and press Build, or click + New, add a name and description, and start from a blank page. → Getting started

Is my work saved?

Yes, automatically. The status next to Preview shows Saving… then Saved. You can also press Ctrl/⌘ + S.

Can FloNeo build a page for me?

Yes. Use Create with AI for a whole site, or Ask Floneo in the editor to add or change parts of a page.

Will NEO build without asking me?

No. NEO shows you an improved idea, optional questions, colours, the page structure and a final plan. Nothing is generated until you press Generate website. In the editor, every Ask NEO change needs your approval.

How long does an AI build take?

Usually about a minute for a one-page site once you press Generate. Bigger sites take longer.

Can I attach a reference (logo, screenshot, brief)?

Yes. Use + in the prompt box (images, PDF, DOC/DOCX, TXT, MD, JSON, CSV) or 📎 in Ask NEO.

How do I add elements?

Open Insert in the left rail and drag an element onto the canvas (or click it). → The editor

How do I add or switch pages?

Use Pages in the left rail. Ctrl/⌘ + N adds a page; number keys 1–9 jump between pages.

How do I arrange overlapping elements?

Open Layers and drag to reorder, or use Ctrl/⌘ + ] / [. Group with Ctrl/⌘ + G.

Where do I change colours, sizes and spacing?

Select an element and use Style on the right. With nothing selected, the panel edits the page itself.

What are Sections, Components, Shapes and Icons?

Sections are ready-made blocks (Navbar, Hero, Pricing, FAQ, Footer…). Components are reusable groups of elements, including your own. Shapes and Icons add simple graphics.

How do I make a menu link scroll to a section?

Give the section a Section ID (Advanced tab), then set the button's Type to Nav Button. → The editor

How do I add animations?

Select an element → Interactions → Motion: on-scroll (fade, fade-up, scale-in, zoom-in, slide-left/right) and on-hover (lift, grow). They play in Preview and on the live site.

Can I protect a page so only signed-in users see it?

Yes — page Advanced → Security → Requires Auth. Hide After Login hides pages like Login/Signup once a user is signed in.

Are templates available?

Not yet — templates are coming soon. Use Create with AI or Sections for now.

When will Logic and Data be available?

They're marked coming soon in the editor. We'll announce them on the FloNeo blog and in-app.

How do I upload an image or video?

Assets in the left rail → Upload Assets (drag and drop or browse), then drag it onto the canvas.

My uploaded image isn't showing.

Refresh the page. If it's still missing, upload it again. Still not working? Contact us with the file name and the page it's on.

How do I design for mobile?

Switch to Tablet or Mobile under the canvas. Changes apply to the mode you're in. → Desktop, tablet and mobile

Ask NEO

What can I ask NEO?

Questions about your app ("what pages do I have?") or changes ("add a testimonials section", "make the button green"). → Ask NEO

I approved a change but nothing happened.

After Apply Changes, press the execute button that appears (e.g. Update Component).

What are Low / Mid / High effort?

How hard NEO works on your next message — Low is fastest, High is most capable. Auto picks for you.

Publishing

How do I see my app as visitors will?

Click Preview — it opens in a new tab. Ctrl/⌘ + R toggles preview inside the editor.

How do I publish?

Click Publish, fill in the name, description and URL path, then Publish App. → Preview and publish

What will my website address be?

floneo.app/published/<your-path> and <your-path>.floneo.app.

I made changes but the live site hasn't changed.

Edits are saved to your draft. Click Publish again, or ⋮ → Publish changes in My Projects.

Can I connect my own domain?

There's no custom-domain setting in the editor today. Contact support and we'll tell you what's possible.

Can I export my code?

Ownership and export are part of FloNeo's direction. Supported formats will be published clearly. Contact support if you need an export today.

Is the generated site production-ready?

Review and test before you rely on it — check text, links, forms and mobile layout. Business-critical apps may need security, performance and compliance work.

Credits, plans and billing

What is a credit?

A unit used for AI actions — building a site or asking NEO for a change. FloNeo shows the expected cost before an action runs.

What uses credits?

AI builds (10–26 credits; about 10 for a landing page, 26 for a multi-page site) and Ask NEO changes (1–4 credits).

Do visual edits use credits?

No. Changing text, colour, spacing, size, alignment or position yourself is free.

What is Token Insurance?

FloNeo's design principle for avoiding wasted AI work — cost estimates before actions, smaller changes, smart model choice and a clear credit ledger. It isn't a financial insurance product.

What does FloNeo cost?

In India: Free (40 credits to start, then 15/month), Basic ₹2,000/month + GST (170 credits), Pro ₹3,000/month + GST (250 credits), SME custom. Annual plans get 2 months free. → Plans, credits and billing

Do I need a card for the Free plan?

No credit card required.

What happens to credits I don't use?

Unused monthly credits carry over for a month on Basic and Pro. Top-up credits stay for 12 months.

What if I run out of credits?

NEO won't start a build your balance can't cover, and you're never charged past your balance. Top up on Basic/Pro, or wait for monthly credits on Free.

Can I buy more credits?

Yes, on paid plans: 7 credits per ₹100, from ₹1,000 to ₹1,00,000 + 18% GST. Free plan can't top up.

Can I cancel or change my plan?

Cancel any time from your plan's card — it works until the period ends, then you move to Free. Switching straight between paid plans isn't available yet: cancel, then subscribe again once the plan ends.

Do you charge GST? Can I get a GST invoice?

Indian billing includes 18% GST. Turn on Buying for a business and add your GSTIN, legal name and address before paying — a GSTIN applies only to payments made after you save it.

How are payments processed?

Through Razorpay or another approved provider. Your payment details are handled by the provider.

I see "Billing needs a workspace."

Your account isn't linked to a workspace yet. Ask your workspace admin to add you, or email support@floneo.co.

Account

How do I change theme or language?

Profile menu (bottom-left) → Appearance or Language.

Where's my Account ID?

Profile → Personal Details → Account ID → Copy. Include it when you contact support.

How do I delete my account?

Email support@floneo.co from your registered email address.

Is my data safe?

Payments are handled by the payment provider. For how we handle your data, see our Privacy Policy at floneo.co/privacy.

Support

How do I contact support?

Email support@floneo.co, or Raise a ticket at the bottom of floneo.co/help. → Contact support

How fast will you reply?

We aim to reply within 1 business day (Mon–Sat, IST). Urgent issues such as a live site down or a payment problem are prioritised.

Can I get a personal demo?

Yes — book one at floneo.co/contact (choose Product demo) or via the Book a demo link.

Watch and learn

New tutorials are on the way. In the meantime, the guides below cover every step.

Product guides

Step-by-step guides for every part of FloNeo.

Didn't find your answer?

Email our support team and a real person will get back to you. Include your Account ID, the app name and what happened.