Try the quick fixes first. If the problem continues, raise a ticket with the details listed under "Send us".
Quick fixes that solve most problems
- Refresh the page (Ctrl/⌘ + R outside the editor, or the browser refresh button).
- Check you're on a laptop/desktop with a window at least 1024px wide.
- Use an up-to-date Chrome, Edge, Firefox or Safari.
- Turn off browser extensions that inject toolbars or overlays (AI sidebars, ad blockers) and try again.
- Try a private/incognito window.
- Check your internet connection.
Signing in and access
| Problem | Fix | Send us |
|---|
| "Please open Floneo on a larger screen" | Use a screen at least 1024px wide; maximise the browser window. Copy link to open it later on a computer. | — |
| Can't sign in / stuck on loading | Refresh, try incognito, clear cookies for floneo.app. | Email used, screenshot of the error |
| Logged out unexpectedly | Sign in again — your work autosaves. | Time it happened |
| Don't see an app my teammate made | Apps belong to a workspace. Ask the workspace admin to add you. | Workspace / teammate email |
Create with AI
| Problem | Fix | Send us |
|---|
| Build is greyed out | Type an idea in the prompt box. | — |
| Stuck on a spinner (Enhancing / Thinking / Planning / Building) for 2+ min | Close with ✕ and press Build again. | Your prompt, time, screenshot |
| Build won't start — credits | Your balance can't cover the build. Top up or wait for monthly credits. | Account ID |
| Result doesn't match my idea | Use Ask NEO to fix parts, or rebuild with a more detailed prompt (who, what sections, what feel). | — |
| Website name on the final plan is wrong | Edit the name after building: ⋮ → Rename in My Projects. | Screenshot |
| A section is empty or thin | Ask NEO to fill it: "Add 6 menu items with name, description and price." | — |
| Credits used but no app appeared | Check My Projects and refresh. If it's not there, raise a ticket. | Account ID, time, prompt |
Editor
| Problem | Fix | Send us |
|---|
| Status stays on "Saving…" | Check your connection; press Ctrl/⌘ + S. Don't close the tab until it says Saved. | Screenshot, app name |
| Can't select an element | It may be locked (Ctrl/⌘ + L) or hidden (Ctrl/⌘ + H), or under another element — use Layers. | — |
| Element looks different on mobile | Each device mode has its own layout. Switch to Mobile and adjust. | — |
| Animation not playing | Motion only plays in Preview and on the live site. | — |
| Nav button doesn't scroll | Check the target's Section ID matches and the button Type is Nav Button. | App name, page |
| Uploaded image not showing | Refresh, then re-upload. | File name, page |
| Undo doesn't work | Click on the canvas first (shortcuts don't work while typing in a field). | — |
| Logic / Data tabs won't open | They're coming soon. | — |
Ask NEO
| Problem | Fix | Send us |
|---|
| Approved but nothing changed | Press the execute button (e.g. Update Component) after Apply Changes. | — |
| Wrong element changed | Undo (Ctrl/⌘ + Z). Select the element first, then ask. | — |
| Slow or confused replies | Reset the conversation when the % ring is high; use Low effort for small changes. | Screenshot of the chat |
Publishing
| Problem | Fix | Send us |
|---|
| Live site shows old version | Publish again (or ⋮ → Publish changes). Hard-refresh the live page (Ctrl/⌘ + Shift + R). | App name, live URL |
| URL path rejected | Lowercase letters, numbers and hyphens only. Try another if taken. | — |
| Live site not loading | Check the exact address (floneo.app/published/<path> or <path>.floneo.app). | Live URL, screenshot |
| Layout broken on phones | Fix it in Mobile mode and republish. | Phone model, screenshot |
Billing
| Problem | Fix | Send us |
|---|
| "Billing needs a workspace" | Ask your admin to add you to a workspace, or contact support. | Account ID |
| "Couldn't load your billing details" | Click Try again, refresh. | Screenshot |
| Paid but plan not active | Wait 5 minutes and refresh Billing. | Payment ID / receipt, Account ID |
| Charged twice | — | Both payment IDs |
| Need GST invoice | Add GSTIN before paying next time. For past payments, raise a ticket. | Payment ID, GSTIN, legal name, address |
| Can't switch Basic ↔ Pro | Not available yet — cancel, then resubscribe when the period ends. | — |
| Can't top up on Free | Top-ups are for paid plans only. | — |
